Absolutely transformative.
Between gaining customer emails and eliminating negative online reviews, the system has paid for itself. No question.
James Smith
Director of Hospitality
City Name, ST
Kimpton
Absolutely transformative.
Between gaining customer emails and eliminating negative online reviews, the system has paid for itself. No question.
James Smith
Director of Hospitality
City Name, ST
Kimpton
Absolutely transformative.
Between gaining customer emails and eliminating negative online reviews, the system has paid for itself. No question.
James Smith
Director of Hospitality
City Name, ST
Kimpton

The On-Premise Difference

Makes All The Difference

Engage

Say hello to 80-90% response rates thanks to Humm’s fast, on-premise, touch screen technology designed to respect your patient’s time.

Discover

Immediate feedback, SMS alerts and potent search and trending tools reveal what aspects of your patient care is working well, or not. Instantly.

React

When patients have a voice in real-time, you're able to take corrective action well before they leave, insuring a more positive experience throughout.

Humm In Healthcare

Patient Feedback Served Beautifully

trend Care Over Time And In Real Time
Instant alerts allow for real time Intervention
Improve CAHPS, STAR AND ACO Assessments

* Custom tablet enclosures available in variety of styles and colors, including standing kiosks

Contact Us Now
For a Demonstration, Pricing or Activation Details
Lisa Stump, SVP & Interim CIO, Yale New Haven Health System, Chapter 2

Data and analytics is one of the top priorities for us as an organization, from support for individual patient care, to managing populations of patients and population health. And we are a large academic medical center, and so research is a key priority as well. And in terms of healthcare as a business, the data and analytics support appropriate business decisions, and so the focus on data and analytics has been strong really from the get-go, but I would say it has accelerated in the last two to three years, and will continue to do so.

http://healthsystemcio.com/
Health IT Communication Tools Key for Quality Patient Experience

For Yale New Haven Health System (YNHHS), a well-connected health IT infrastructure with a focus on communication and patient engagement tools has pulled double duty: not only does it help clinicians deliver a high quality patient experience, but it has also landed the health system’s three hospitals on this year’s “Most Wired” list for technology-driven organizations.

http://patientengagementhit.com
How Yale New Haven Hospital boosted patient satisfaction

Customer relationship management software being used at Yale New Haven Hospital in Connecticut improved patient satisfaction scores considerably between last September and this past March. In terms of Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores, the facility saw increases of four to 13 points in the past six months, says Michael Bennick, MD, medical director of patient experience at Yale New Haven. The facility did particularly well in metrics that include staff responsiveness, room quietness and cleanliness, nurse and physician communication, discharge procedures, pain management and environmental issues.

http://www.healthdatamanagement.com/
Humm Focuses on Healthcare; Six Months Proven Results for Yale New Haven Hospital

Humm, an on-premise realtime feedback platform today announced its increased focus on the healthcare industry marked with a new relationship with Yale New Haven Hospital (YNHH). Working in partnership with YNHH, Humm is delivering realtime patient feedback to seven clinical specialties within the hospital and giving caregivers the ability to fine tune their operations and processes to create the optimal environment for patients and staff.

http://www.prweb.com
Real-Time Revolution? ARC Expanding Electronic Patient Feedback System After Successful Pilot Program

Austin Regional Clinic (ARC) physicians and officials know patient feedback is important, but getting patients to provide it can be a challenge. In fact, historically, ARC is lucky if one-tenth of its patients use the clinic's surveys to weigh in on the service and care they received. But a pilot program of a new, real-time feedback system provided ARC patients a high-tech convenience previous attempts lacked and produced participation numbers dwarfing those past efforts. ARC's initial results with the system, in which patients answer five to seven questions on a computer tablet and can leave free-text comments, were so successful the clinic is already planning to expand it to all of its locations by the end of June.

https://www.texmed.org
Real-Time Revolution? ARC Expanding Electronic Patient Feedback System After Successful Pilot Program

Austin Regional Clinic (ARC) physicians and officials know patient feedback is important, but getting patients to provide it can be a challenge. In fact, historically, ARC is lucky if one-tenth of its patients use the clinic's surveys to weigh in on the service and care they received. But a pilot program of a new, real-time feedback system provided ARC patients a high-tech convenience previous attempts lacked and produced participation numbers dwarfing those past efforts. ARC's initial results with the system, in which patients answer five to seven questions on a computer tablet and can leave free-text comments, were so successful the clinic is already planning to expand it to all of its locations by the end of June.

http://www.texmed.org
Humm Helps MedSpring Urgent Care Improve Patient Experience

Humm, an on-premise real-time feedback platform, and MedSpring Urgent Care, today announced a partnership aimed at improving the patient experience through the use of Humm-powered feedback tablets in 33 locations across the country. After a successful pilot launch at three MedSpring locations in mid-June 2015, MedSpring has deployed Humm in all of its urgent care centers nationwide, including locations in Austin, Boston, Chicago, Dallas and Houston.

www.prweb.com
Tech drives new strategy for patient-satisfaction surveys

Typically, patient-satisfaction surveys aren’t given to patients until the end of their visit, or shortly after they’re discharged. This means hospitals don’t get feedback on patients’ experiences until long after they’ve left. However, one hospital is taking a different approach to gathering feedback. Yale-New Haven Hospital System’s new strategy combines technology with practices often seen in the hospitality industry.

www.healthcarebusinesstech.com
How a hospital CIO turns patient feedback into healthy outcomes

Yale New Haven Hospital is using feedback software and tablets to help bolster patient satisfaction and, ideally, outcomes, says CIO Lisa Stump.

www.cio.com
Austin Regional Clinic Uses Real-Time Feedback Platform to Boost Patient Experience

As feedback sessions are completed, the results are immediately available to clinic managers, allowing them to effectively make improvements and resolve issues on the spot or praise staff for a great job. Just eight weeks after launch, ARC has collected feedback from more than 4000 visits.

http://www.prweb.com
Clinic uses Humm System tablets at Anderson Mill, Cedar Park and Pflugerville locations

Lynae Harrison, electronic medical records operations manager at ARC, said the clinic has received 4,000 responses since beginning the pilot in late June.  “We’ve definitely never had that type of response,” she said.

http://www.communityimpact.com
Humm Is Bringing Its Restaurant Feedback Game to Healthcare Providers

Briggs is now hoping to expand from Humm's 400 customers to 5,000. Currently, about 75% of Humm's customers are restaurants, such as Truluck's, Moonshine and HopDoddy's, and roughly 25% are healthcare providers.

http://austininno.streetwise.co
Timely feedback helps Austin medical clinic boost patient satisfaction

Austin Regional Clinic has partnered with Humm, an Austin-based real-time feedback platform, to help evaluate and improve the clinic group’s patient experience numbers.

http://www.bizjournals.com
Real-time Feedback: Customer Experience’s Critical Component

Doing this starts with capturing the right data at the right time. Real-time feedback platforms are enabling this for the first time. It’s rooted in an understanding of psychology and knowing that people have an emotional need to be heard. 

http://www.targetmarketingmag.com
Tech Startups Advance ARC Access Goals

We have taken advantage of this outstanding community by developing partnerships with tech companies that are reinventing aspects of the healthcare field. ...We are also collecting patient feedback in three of our clinics using technology from local company, Humm.

http://www.austinregionalclinic.com