Humm in the news

Articles, Press Releases, Published Thoughts

The Story

Might Sound A Bit Fishy

Twelve years ago, Humm’s founder was having lunch with his sons at a Long John Silvers. He noticed satisfied customers would happily ring a captain’s bell on their way out, and in return employees would cheer with gratitude for the affirmation. The restaurant’s environment immediately changed, for the better.

Wouldn't the owners of this establishment appreciate the feedback as well? What if some days the bell rang more than others? What if the bells stopped ringing? With modern technology, there must be a way to capture all this feedback literally walking right out the door. 
It was from these initial questions that Humm was born.
Lisa Stump, SVP & Interim CIO, Yale New Haven Health System, Chapter 2

Data and analytics is one of the top priorities for us as an organization, from support for individual patient care, to managing populations of patients and population health. And we are a large academic medical center, and so research is a key priority as well. And in terms of healthcare as a business, the data and analytics support appropriate business decisions, and so the focus on data and analytics has been strong really from the get-go, but I would say it has accelerated in the last two to three years, and will continue to do so.

http://healthsystemcio.com/
Salesforce Hosts Small Business Essentials Event in Austin

A panel of Austin entrepreneurs talked about the integration of marketing, sales, and software yesterday at a Salesforce event for small business users of the monolithic Customer Relationship Management platform.

http://www.siliconhillsnews.com/
Health IT Communication Tools Key for Quality Patient Experience

For Yale New Haven Health System (YNHHS), a well-connected health IT infrastructure with a focus on communication and patient engagement tools has pulled double duty: not only does it help clinicians deliver a high quality patient experience, but it has also landed the health system’s three hospitals on this year’s “Most Wired” list for technology-driven organizations.

http://patientengagementhit.com
How Yale New Haven Hospital boosted patient satisfaction

Customer relationship management software being used at Yale New Haven Hospital in Connecticut improved patient satisfaction scores considerably between last September and this past March. In terms of Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores, the facility saw increases of four to 13 points in the past six months, says Michael Bennick, MD, medical director of patient experience at Yale New Haven. The facility did particularly well in metrics that include staff responsiveness, room quietness and cleanliness, nurse and physician communication, discharge procedures, pain management and environmental issues.

http://www.healthdatamanagement.com/
Humm Focuses on Healthcare; Six Months Proven Results for Yale New Haven Hospital

Humm, an on-premise realtime feedback platform today announced its increased focus on the healthcare industry marked with a new relationship with Yale New Haven Hospital (YNHH). Working in partnership with YNHH, Humm is delivering realtime patient feedback to seven clinical specialties within the hospital and giving caregivers the ability to fine tune their operations and processes to create the optimal environment for patients and staff.

http://www.prweb.com
Hopdoddy Takes Restaurant Experience to the Next Level with Humm

Humm, an on-premise realtime feedback platform and Hopdoddy Burger Bar, today announced a partnership to improve the restaurant’s dining experience through realtime customer feedback. Hopdoddy co-founders, Guy Villavaso, Larry Foles, Chuck Smith and Larry Perdido, turned to Humm after Smith and Perdido’s use of the platform drove significant customer experience improvements at Moonshine, another of the duo’s Austin ventures. Today, Hopdoddy utilizes Humm across all locations in Texas, California, Arizona, and Colorado.

http://www.prweb.com/
What's Broken With Customer Service: Irvine & Briggs

Few people know the restaurant business better than celebrity chef Robert Irvine. Now, he's helping hospitality brands take their business to the next level as partner at Humm, a real-time feedback platform aimed at uncovering and improving the guest experience -- from menu selection to server friendliness to overall ambiance. Along with chef Irvine we spoke to Bernard Briggs, co-founder and CEO of Humm to about why they're both so passionate about investing in food tech.

http://www.runningrestaurants.com
Data Immediacy Drives Sales & Improves Service

In a world where guests are more connected than ever, every interaction can be a make or break situation, with opinions — both good and bad — broadcast almost instantaneously to mass audiences via social media. For restaurants like AXELS (www.axelsrestaurants.com), a tech-savvy demographic of guests have higher expectations than ever before, and a strong desire to be heard by the companies they choose to frequent.

http://hospitalitytechnology.edgl.com/
Real-Time Revolution? ARC Expanding Electronic Patient Feedback System After Successful Pilot Program

Austin Regional Clinic (ARC) physicians and officials know patient feedback is important, but getting patients to provide it can be a challenge. In fact, historically, ARC is lucky if one-tenth of its patients use the clinic's surveys to weigh in on the service and care they received. But a pilot program of a new, real-time feedback system provided ARC patients a high-tech convenience previous attempts lacked and produced participation numbers dwarfing those past efforts. ARC's initial results with the system, in which patients answer five to seven questions on a computer tablet and can leave free-text comments, were so successful the clinic is already planning to expand it to all of its locations by the end of June.

https://www.texmed.org
Talking With: Humm CEO Bernard Briggs on building the customer relationship

Every retailer knows it is important to build, enhance and nuture the customer relatonship, and most are seeking to do the best job possible. As one expert relates, it's not a simple or one-step effort. Retail Customer Experience asked Humm CEO Bernard Briggs for his insight as his company is helping retailers, across a wide range of indusries, shore up and bolster the customer relationship.

http://www.retailcustomerexperience.com
Real-Time Revolution? ARC Expanding Electronic Patient Feedback System After Successful Pilot Program

Austin Regional Clinic (ARC) physicians and officials know patient feedback is important, but getting patients to provide it can be a challenge. In fact, historically, ARC is lucky if one-tenth of its patients use the clinic's surveys to weigh in on the service and care they received. But a pilot program of a new, real-time feedback system provided ARC patients a high-tech convenience previous attempts lacked and produced participation numbers dwarfing those past efforts. ARC's initial results with the system, in which patients answer five to seven questions on a computer tablet and can leave free-text comments, were so successful the clinic is already planning to expand it to all of its locations by the end of June.

http://www.texmed.org
Humm Helps MedSpring Urgent Care Improve Patient Experience

Humm, an on-premise real-time feedback platform, and MedSpring Urgent Care, today announced a partnership aimed at improving the patient experience through the use of Humm-powered feedback tablets in 33 locations across the country. After a successful pilot launch at three MedSpring locations in mid-June 2015, MedSpring has deployed Humm in all of its urgent care centers nationwide, including locations in Austin, Boston, Chicago, Dallas and Houston.

www.prweb.com
Tech drives new strategy for patient-satisfaction surveys

Typically, patient-satisfaction surveys aren’t given to patients until the end of their visit, or shortly after they’re discharged. This means hospitals don’t get feedback on patients’ experiences until long after they’ve left. However, one hospital is taking a different approach to gathering feedback. Yale-New Haven Hospital System’s new strategy combines technology with practices often seen in the hospitality industry.

www.healthcarebusinesstech.com
How a hospital CIO turns patient feedback into healthy outcomes

Yale New Haven Hospital is using feedback software and tablets to help bolster patient satisfaction and, ideally, outcomes, says CIO Lisa Stump.

www.cio.com
8 Austin CEOs on How They Tackle Big Projects & Stay Productive

As 2016 rolls in, a top priority on everyone's resolution list is how to be more productive. Whether it's keeping better notes, time management or limiting distractions, everyone wants to hit the ground running in 2016. As we close out the first week of the new year, we asked CEO's about what how they focus their energy on tackling big projects and their favorite productivity apps.

http://austininno.streetwise.co
10 #AustinTech CEOs, 1 Question: What's The Best Advice You've Ever Received

Just about every company we've come across covering Austin tech has a board of advisors. A board of advisors generally uses it's connections to help companies get in front of investors and potential customers, advises founders on how to improve their processes, and helps CEO's run their company.

http://austininno.streetwise.co
Long John Silver's Captain Bell Inspires Tech Platform

Humm, a technology platform that supports clients including the likes of Yale-New Haven Hospital, Marriott, and Disney, all started with the ringing of a dinner bell, literally. 

https://www.qsrmagazine.com/
World Food Championships Names Humm Official Technology Sponsor

World Food Championships today announced that Humm will be the official Technology partner for the 2015 World Food Championships, taking place Nov 3-10 in Kissimmee, Florida. The WFC is the largest competition in food sport, where champions of previous events compete for a chance at winning the ultimate food crown and a share of $300,000.

https://worldfoodchampionships.com
Austin Regional Clinic Uses Real-Time Feedback Platform to Boost Patient Experience

As feedback sessions are completed, the results are immediately available to clinic managers, allowing them to effectively make improvements and resolve issues on the spot or praise staff for a great job. Just eight weeks after launch, ARC has collected feedback from more than 4000 visits.

http://www.prweb.com
BI data dashboards help businesses focus on analytics ROI

Since implementing the tool and the data dashboard in 2013, Nath has seen double-digit yearly growth in revenue at the restaurants using the technology, which surpasses previous growth rates, according to Wachman. In addition, the general customer satisfaction score at the restaurants has increased from an average of 88% to 95%.

http://www.techtarget.com
Clinic uses Humm System tablets at Anderson Mill, Cedar Park and Pflugerville locations

Lynae Harrison, electronic medical records operations manager at ARC, said the clinic has received 4,000 responses since beginning the pilot in late June.  “We’ve definitely never had that type of response,” she said.

http://www.communityimpact.com
Humm Is Bringing Its Restaurant Feedback Game to Healthcare Providers

Briggs is now hoping to expand from Humm's 400 customers to 5,000. Currently, about 75% of Humm's customers are restaurants, such as Truluck's, Moonshine and HopDoddy's, and roughly 25% are healthcare providers.

http://austininno.streetwise.co
Timely feedback helps Austin medical clinic boost patient satisfaction

Austin Regional Clinic has partnered with Humm, an Austin-based real-time feedback platform, to help evaluate and improve the clinic group’s patient experience numbers.

http://www.bizjournals.com
Real-time Feedback: Customer Experience’s Critical Component

Doing this starts with capturing the right data at the right time. Real-time feedback platforms are enabling this for the first time. It’s rooted in an understanding of psychology and knowing that people have an emotional need to be heard. 

http://www.targetmarketingmag.com
Tech Startups Advance ARC Access Goals

We have taken advantage of this outstanding community by developing partnerships with tech companies that are reinventing aspects of the healthcare field. ...We are also collecting patient feedback in three of our clinics using technology from local company, Humm.

http://www.austinregionalclinic.com