Evolve your team to specific views of what is happening now.
Humm's Feedback Platform solves many problems we face in learning more from our customers and employees.
Traditional surveys result in very low capture rates. Most survey results never reach leadership unabridged.
Traditional surveys do not provide the detail we typically require to take action or identify the source of perceived problems.
Traditional surveys lack immediacy and urgency. This results in significant delays between the experience, reporting and action.
Traditional survey programs are difficult to set up, costly to administer and lack the agility to respond quickly to changing priorities.
In addition to tablets, web and more, Humm has a full-feature Live API for integrating the Humm experience into any existing workflow.
Humm helps translate big, amorphous “customer experience” challenges into continuous streams of relevant, timely improvements that are measurable, achievable, and inspire cumulative, sustainable improvement.
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