Humm Application Privacy Notice
Effective on: June 21, 2022
Scope of this Notice
Humm Systems, Llc. (“Humm,” “we,” “us,” and “our”) takes the protection of personal data very seriously. This Application Privacy Notice (the “Notice”) addresses data subjects whose personal data we may receive in our hosted software applications (including from our websites, web applications, our mobile applications, or other add-on applications) from our customers. Our customers use our applications to store and process the personal data of their own users, and we act only as a processor or service provider for such personal data. In general, we only access such personal data at our customer’s request in connection with customer support or account administration matters, as is reasonably necessary in order to provide the services that our customer has directed us to provide, or as may be required by law.
Categories of Personal Data
Humm sells survey software and related services, designed primarily for small to large businesses. Our customers use our hosted technology platforms to store and process personal data at their own discretion. Since our customers provide the personal data covered by this Notice, the categories of personal data we process are also determined by our customers, with whom the relevant data subjects typically have a closer employment or business relationship (and who, therefore, can provide additional information as to the categories of personal data shared with us). When you give your data to one of our customers or when we collect your personal data on their behalf, our customer’s privacy notice, rather than this Notice, will apply to our processing of your personal data. If you have a direct relationship with one of our customers, please contact them to exercise your privacy rights.
How We Receive Personal Data
We may receive your personal data when our customers or submit your personal data to our hosted technology platforms.
Controllership
In the context of this Notice, Humm acts as a data processor (or a “service provider”) for the personal data we process. It is the responsibility of our customers, who are typically data controllers, to establish a lawful basis and business purpose for the processing activities they undertake using our hosted survey software.
Purposes of Processing of Personal Data
We collect and use personal data for the purposes of providing, maintaining, and developing our services, processing personal data on behalf of customers, protecting against malicious, deceptive, fraudulent, or illegal activity, monitoring compliance with our contractual obligations and any applicable platform use requirements and restrictions with our customers, conducting related tasks as reasonably required in order to provide our hosted survey software to our customers, and related authentication, security and fraud prevention activities for our customers and such other purposes as permitted by applicable law.
To help us provide software solutions that meet the evolving needs of our customers, we may aggregate personal data that we process for the purpose of anonymizing such personal data. We may then process the resulting anonymized data for any legal business purpose, such as analyzing usage trends.
When the purposes of processing are satisfied (i.e., when the provision of the services to the Humm customer ends), we will delete such personal data on request.
Disclosure of Personal Data
Personal data Personal Data may be provided, transferred to and stored by us in the United States and by our processors and service providers that are based in other countries. Therefore, personal data may be processed outside your jurisdiction, in countries that are not subject to an adequacy decision by the European Commission or your local legislature and/or regulator, and that may not provide for the same level of data protection as your jurisdiction, such as the European Economic Area. We will require that all of our processors and service providers have adequate level of protection, for instance by entering into the appropriate data protection agreements and, if required, standard contractual clauses for the transfer of data as approved by the European Commission. Humm remains liable for the protection of your personal data that we transfer to our processors and service providers, except to the extent that we are not responsible for the event giving rise to any unauthorized or improper processing.
We also share personal data with other third parties for the purposes for which we receive the personal data (e.g., performance of contractual obligations and rights).
Third Party Integrations and Add-On Services
Our services may allow for integrations with third-parties for additional functionality and add-on services. Please note that the privacy and other policies of any such third party integrations and add-on services may differ materially from this Policy. We strongly recommend that you review the privacy policies of any such third party prior to submitting personal data. Humm has no control over and is not responsible for the information practices of such third-parties.
Other Disclosure of Your Personal Data
We will not (1) sell your personal data, (2) retain, use, or disclose your personal data for a commercial purpose other than providing services to our customers or as otherwise permitted by law, nor (3) otherwise retain, use, or disclose personal data except where permitted by applicable law or as set forth in our agreement with our customers or business partners.
Data Integrity & Security
Humm has implemented and will maintain technical, administrative, and physical measures that are reasonably designed to help protect personal data from unauthorized processing such as unauthorized access, disclosure, alteration, or destruction.
Access & Review
If you are a data subject about whom we store personal data, you may have a right to request access to your personal data, update, correct, or delete your personal data, and to object to processing, request restriction of processing, or exercise your right to data portability. To submit such requests or raise any other questions, please contact the organization that provided your personal data to us. We make a reasonable effort to provide our customers the means to comply with the requests of their data subjects in our hosted survey software applications.
Privacy Contact
If you have questions, please contact us at:
Email: support@hummsystems.com
Telephone: +1 512-489-0629
Web form: https://hummsystems.com/support
Postal Mail: Humm Systems, Llc
Attn: Legal Department
723 West University Ave
Ste 110-200
Georgetown, Texas 78626
USA
We will promptly investigate and attempt to resolve complaints and disputes in a manner that complies with the principles described in this Notice. Please allow up to four weeks for us to reply. If you are an individual and believe your data has been submitted to us by or on behalf of our customer and you wish to exercise any rights you may have under applicable data protection laws, please inquire with the applicable customer directly. Because we may only act upon instruction from that customer, if you wish to make your request directly to us, please provide to us the name of our customer who submitted your data to us. We will refer your request to that customer, and will support them as needed in responding to your request within a reasonable timeframe.
Changes to this Privacy Notice
If we make any material change to this Notice, we will post the revised Notice to this web page and update the “Effective on” date above to reflect the date on which the new Notice became effective.
